Frequently Asked Questions

Everything you need to know about your Cartolina shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, generally arriving within 10-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.

How do I determine my size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, Cartolina ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

How should I care for my Cartolina garments?

To maintain the quality of our fabrics, we recommend following the care label instructions on each piece. Most of our delicate items prefer cold hand-washing or professional dry cleaning.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.